Not Realizing There is a Problem Until the Annual Survey?

If it takes until the annual employee satisfaction survey comes out to realize that you have a problem, “listening” to employee ideas probably won’t help much.

Some possibilities here:

  1. Your organization doesn’t have enough trust for everyone having a problem to be able to communicate that problem to the next level and have each level of management propagate that knowledge OR address it.
  2. You don’t have enough contact with your employees to recognize there is a problem yourself. If you see one person forcing a smile at every team gathering–that’s a Grumpy Coworker.  If you see a whole team doing it, that’s a Problem.
  3. Your employees are getting paid by your competitors to say they’re disgruntled.

One of the above possibilities does not belong with the others.