Tag: sarcasm

  • I Hope Our Business Doesn’t Rely on You Supporting the Customer

    On technical forums, this attitude often exposes itself:

    Someone else might have an easy answer, yet what leaps out at me, when I read this, is that we have no code. Nor do we have a way to ensure you are, indeed, sending the correct auth data to the Web Server. As you might imagine, this makes it difficult to help you debug.

    Can you write and run a simple “test case”, just enough code to test out the NTLM auth bits? If that breaks, feel free to edit your post with the code, removing the actual login and password info, of course.

    How’s that sound?

    —-Asim, known to some as Woodrow.

    Thanks for the help…  Honestly, it took this person a lot of effort to say, in a sarcastic/belittling tone, “We need more information (or we need a, b, and c) to help you.”

    Maybe these two people know each other, and therefore, the jab is of a friendly nature. However, 5 years later, the reply is still available for all to see.

    I really hope that no one’s business depends on this person interacting with the customer. Maybe this person’s usual tone in dealing with support is better, but if practice makes perfect, this person will quickly become skilled in dragging down your business relationships.

    We get it: You’re a genius, and no one has the skills you do. Wouldn’t life be a little more tolerable for you if you’d teach people to be a little more competent instead of scaring them away from learning with your attitude.