Tag: customer

  • Just Because You’re the Customer Doesn’t Make You the Dictator

    Customer service is important.

    The customer is always right.

    Always make the customer happy.

    Guess what, though? The difference between a customer and a dictator is that while the optimal number of dictators is 1, there generally needs to be more than one customer.  If you are the only customer and provide full funding/payroll/benefits for the person who is serving you, that makes you an employer.

    Since there need to be multiple customers, that means there is a certain amount of prioritization involved. If there are other customers to be served, and no amount of attention is going to please you, you will be pushed to the lowest priority.