Be Sure That Customer Service Doesn’t Cause the Process to Suffer

Look, I know you want to be helpful and productive.  It’s just that we have a process here.

We can’t have you helping customers out if it comes at the expense of the “5-step process to Serve the Customer Better.”

The customer can wait.

Also, make sure to ask the customer who to bill your time to so that we can make sure that you get paid.

Be sure to get the proper accounting id and record your billing as the proper work type code number.

Thanks.