Category Archives: Etiquette

Etiquette

I Hope Our Business Doesn’t Rely on You Supporting the Customer

On technical forums, this attitude often exposes itself: Someone else might have an easy answer, yet what leaps out at me, when I read this, is that we have no code. Nor do we have a way to ensure you … Continue reading

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If Not Talking on the Phone While Using the Restroom Impacts Your Performance

…you need either considerably more or considerably less fiber in your diet. I can only imagine the horror of the person on the other end of the line as you’re working through a problem and an automatic power flusher goes … Continue reading

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Work Gathering Rules

Different types of work gatherings have different rules. Retirement/Departure/Birthday Lunch – Don’t be the last person to show up or the first person to leave. If you’re the one being honored, be sure to order from the reasonably-priced part of … Continue reading

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Offensive Email

No, not offensive email that will get you in trouble with HR, just with the recipients of your emails who already have enough bloat in their inboxes. What’s the problem? I think we covered the part about motivational sayings in … Continue reading

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Inbox Trolling

A fun game to play when you have a completely unmanageable inbox is to start replying to long email threads that you were included on but never participated in. It helps if the administrators of your mail system allow messages … Continue reading

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Just Because You’re the Customer Doesn’t Make You the Dictator

Customer service is important. The customer is always right. Always make the customer happy. Guess what, though? The difference between a customer and a dictator is that while the optimal number of dictators is 1, there generally needs to be … Continue reading

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Email Violating Personalities

  Yes, Email is Still the Way to #fail in a Deep, Meaningful Way… However, there are some ways to fail in smaller ways on a daily basis: General etiquette violators bcc: everyone – There are times when bcc: is … Continue reading

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The iPhone Method of Better Meetings

I’m not a huge fan of people checking their email during meetings, but I have to admit to doing it or worse. However, there are two sides to the smartphone inattention problem during meetings: people’s OCD or lack of etiquette … Continue reading

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Email is Still the Way to #Fail in a Deep, Meaningful Way

Twitter is for Explosive Fails I have to admit, if you’re going to fail spectacularly, email is no longer the best option. At this point in time, Twitter is the best option: You could publicly insult a client company’s home city. … Continue reading

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Have You Been Soaking in Your Cologne?

smell from Crestock Creative Images Cologne’s pretty expensive by volume.  It’s not exactly the kind of thing that I’d expect someone to fill his bathtub with. However, when a stiff breeze carries the smell of your cologne across the parking lot, … Continue reading

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