Monthly Archives: August 2011

I Hope Our Business Doesn’t Rely on You Supporting the Customer

On technical forums, this attitude often exposes itself: Someone else might have an easy answer, yet what leaps out at me, when I read this, is that we have no code. Nor do we have a way to ensure you … Continue reading

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If Not Talking on the Phone While Using the Restroom Impacts Your Performance

…you need either considerably more or considerably less fiber in your diet. I can only imagine the horror of the person on the other end of the line as you’re working through a problem and an automatic power flusher goes … Continue reading

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